Before Offering a Refund


Suggest a UGotClass online course before giving a refund for an in-person class, says Christina Draper of Virginia Commonwealth University in Richmond, VA.

LERN’s UGotClass online courses never cancel, she notes. With most programs experiencing around a 20 percent cancellation rate for face-to-face courses, suggesting an alternative online course can reduce your refunds and lost customers significantly. Draper, who has generated over a hundred registrations a year for UGotClass courses, will present a session at the big LERN conference on her successful techniques.

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