Building Your Toolbox Quiz

Your email address:

Your name:

1. A process has been streamlined when it has been ___________.

Eliminated

The topic of a complaint

Simplified

Reviewed

2. What is the question you should ask yourself to prepare to streamline?

Why are our registrations down?

How can we be better today than we were yesterday?

How can we generate more revenue this year, than last year?

Why doesn’t this process work?

3. When could you use an Ishikawa (or Fishbone) diagram?

If a single problem may have various root causes that can be resolved by a shared solution.

If the problem re-emerges after implementing a solution, or when a paradigm shift is needed.

If the problem is with defining roles and responsibilities in cross-functional or departmental projects and processes.

You should never use an Ishikawa in lifelong learning.

4. In the Deming Cycle, the ‘P’ stands for __________.

Procedure

Problem

Process

Plan

5. One of the ways to Poke Yoke a process or step, is to make it impossible to make an error.

True

False