Contract Training & Operations Collaboration

1. One of the Functions of Operations is to provide efficiencies through structure and processes.

2. One of the functions of Contract Training is to bring in revenue for the college.

3. One of the sources of the inherent clash between operations and Contract Training is Structured processes vs. customization.

4. In order to overcome future clashes, it is important for both operations and Contract Training business units to remain firm in their beliefs and systems.

5. It is important to acknowledge that clashes will occur between the two business units.