Improving Customer Service

1. What is the most important step in Customer Service?

Listening

Product Awareness

Problem-Solving Skills

2. What is the best response time to return calls?

12 hours

24 hours

48 hours

3. Modeling and Mentorship will provide additional training guidance for employees.

True

False

4. What are the three most effective methods to retain customers?

FAQ’s, email, letters

Memos, phone calls, social media

Email, chat box, texting

5. Offer regular training and professional development opportunities to staff to improve customer service.

True

False