Keep Customers Coming Back by Gale Posted in Uncategorized Your email address: Your first & last name: Start Quiz! 1. What is the ideal repeat rate range?20 - 30%20 - 40%30 - 40%30 - 50%50%+ 2. Think of participants as __________.StudentsCollaboratorsCustomersInfluencersBest customers 3. If you cannot get someone to register, what should you make sure to do?Thank themGet them on your mailing list Give them a discount for a future classAsk for a referralTrack them 4. The best strategy is to give a customer cancelled out of a class a refund instead of a credit towards a future class.TrueFalse 5. Being customer-centric means you are focused on eliminating __________.Sending too many emailsRoadblocksDog classesDuplicate mailingsCanceling classes Loading...
