Keep Customers Coming Back by Gale Posted in Uncategorized Your email address: Your name: Start Quiz! 1. What is the ideal repeat rate range?20-30%20-40%30-40%30-50% 50%+ 2. Think of participants as __________.StudentsCollaboratorsCustomers InfluencersBest customers 3. If you cannot get someone to register, what should you make sure to do?Thank themGet them on your mailing list Give them a discount for a future classAsk for a referralTrack them 4. The best strategy is to give a customer cancelled out of a class a refund instead of a credit towards a future class.TrueFalse 5. Being customer-centric means you are focused on eliminating __________.Sending too many emailsRoadblocks Dog classesDuplicate mailingsCancelling classes Loading...
