Next month is customer service month, when you get peak registrations, inquiries and questions from your fall customers. That means this month is a great month to give your frontline staff morale support and training with the 5 must-do customer service techniques for frontline staff. The ROI in dollars, image, good relations is huge.
Fred Bayley teaches customer service classes online, and at this year’s LERN conference
Wednesday, August 15; 2 pm ET; 1 pm CT; Noon MT; 11 am PT