Information specialists and customer service staff should be knowledgeable, friendly, and solutions-focused. They should also know how to drive sales.
In this new webinar you’ll discover:
– How to turn every phone call into a no-pressure sales opportunity
– The necessary steps and techniques to ensure front-line staff have the knowledge they need to deliver revenue- and registration-generating solutions
– Effective methods for tracking customer inquiries for future targeted promotions and sales opportunities
Your presenter, Tammy Peterson is Director of Customer Service for LERN. She has more than 25 years experience providing exceptional customer service to providers of lifelong learning and continuing education. Her solutions and customer service continually receive the highest satisfaction ratings from LERN members.
All LERN webinars are recorded and sent to those who register.