Certified Operations Manager

Certified Operations Manager (COM)

March 4th – May 10th, 2024

Experts, including your presenters, say efficient operations and the right staffing structure are fundamental in ensuring increased staff productivity.

No longer can everyone do everything and your lifelong learning program needs people dedicated to day-to-day operations so your revenue generators can do their jobs!

The difference between success and failure for your program is just 5 percent. Efficient and effective operations make the difference and can help generate an overall staff productivity increase of 25 percent or more.

With LERN’s unique Operations Institute you will discover the tasks operations, programming, marketing and sales should be responsible for, the role operations plays in making your staffing structure succeed, and how to make your lifelong learning program productive, creating more profit and success for your entire program.

Earn your COM
Upon successful completion of the Certified Operations Manager exam, you will earn the COM credential.


Unit 1: Understanding Operations
Unit 2: LERN’s Ideal Staffing Structure
Unit 3: Operations Leaders Role
Unit 4: Running Like a Business
Unit 5: Job Standards and Competencies
Unit 6: Finances and Benchmarks
Unit 7: Core Processes
Unit 8: Data Collection & Analysis
Unit 9: Operations Best Practices
Unit 10: Study Session for COM Exam

About the Instructor 

Travette A. Webster, LERN’s Assistant Vice President for Communications and Diversity, has an abundance of experience successfully operating continuing education and lifelong learning programs. She has managed critical back office and customer support processes including registration, enrollment, compliance, internal and external auditing, financial aid, complaint resolution, and course creation. Travette works with global operations units to improve efficiencies by eliminating wasteful process steps, improving resource utilization, shifting of paradigm thinking, and developing a system of Total Quality Management.

Registration Information

The cost for this online Institute is $795.
The cost for this online Institute for University of South Dakota Master’s Degree credit is $995.

There Are Six Easy Ways To Register

Register Online

Register by Email:

Send your registration information to info@lern.org.

Register by FAX:

Complete the registration form and fax it to (888) 234-8633.

Register by Phone:

Have your registration form ready and call Tammy at (800) 678-5376. The phones are open from 8 a.m. to 5 p.m. (CT) Monday-Friday.

Register by Mail:

Complete the registration form and mail it to:

LERN Registration
P. O. Box 9
River Falls, WI 54022


A purchase order will reserve your place, with payment due at or before the conference. Please fax your registration and PO to us at (888) 234-8633 and we will email you an invoice.