2020 LERN Operations Conference

April 28 - May 1, 2020
Chicago, Illinois

Tuesday, April 28: Pre-Conference Session

Wednesday, April 29 – Thursday, April 30: Operations Conference

Thursday, April 30 – Friday, May 1: Post-Conference Operations Strategic Leadership Planning Workshop

The First Annual Operations Conference will be held at Crowne Plaza Chicago O’Hare in Rosemont, Illinois.

The importance of continuing education and lifelong learning operations teams is growing. Successful units have centralized operational tasks, thus allowing revenue generators to focus on revenue generation.

If you are the CEO/director, an operations leader or staff member, or interface with your operations team, or are wanting to learn how to centralize operational tasks and employ an operations team, the Operations Conference is for you.

You will leave with strategies to improve your operations team’s performance, an understanding of operations trends that will shape your future, and a checklist of actions you should take along with the strategies, techniques, and tips to make them happen.

Now available! 2020 Operations Conference Brochure

2019 LERN Operations Update


Welcome to the Operations Conference!

Here’s an overview of the Agenda.

Tuesday, April 28 Time
Pre-Conference Session
Additional Cost to Operations Conference Fee
Operations Best Practices: Everything You Need to Know to Succeed 9 a.m. – 4 p.m.
  • Operations Conference Reception
6 – 8 p.m.
Wednesday, April 29
Operations Conference
  • Opening Session
  • 12 Concurrent Sessions
  • Luncheon
  • Operations Panel
  • 1:1 Consulting
8:30 a.m. – 4 p.m.
Thursday, April 30
Operations Conference
  • General Session
  • 6 Concurrent Sessions
  • Closing Action Planning Session
  • 1:1 Consulting
8:30 a.m. – 12 noon
Thursday, April 30
Post-Conference Operations Strategic Leadership Planning Workshop
Additional Cost to Operations Conference Fee
  • Luncheon
  • Rules for Operations Success
  • New Strategies for Success
12 noon – 4 p.m.
Friday, May 1
Post-Conference Operations Strategic Leadership Planning Workshop
  • The Future of Operations
  • Operations Guidelines
8:30 a.m. – 12 noon

Pre-Conference Session
All-Day Pre-Conference - Operations Best Practices: Everything You Need to Know to Succeed$195
Operations Conference - Includes reception, breaks and Wednesday lunch
Regular Rate$545$645
2nd Person$495$595
Post-Conference Operations Strategic Leadership Planning Workshop – Includes breaks and Thursday Lunch
Regular Rate$195

There Are Six Easy Ways To Register

Purchase Orders will reserve your place, with payment due at or before the Operations Conference. Please fax (888-234-8633) or scan (info@lern.org) your PO and we will email you an invoice.

Reservations must be made by April 10, 2020

Crowne Plaza Chicago O’Hare, 5440 North River Road, Rosemont, Illinois 60018

The hotel is located near O’Hare Airport with complimentary shuttle service to and from the hotel. Your conference hotel is also located near the CTA or ‘L’ light rail line into downtown Chicago.

To get the LERN attendee discount reference LERN Operations Conference  when booking your hotel room over the phone or use the special link below. Do NOT Make your hotel reservation with any national Crowne Plaza reservation system or any other entity.

Due to high demand the LERN Room Block at the Crowne Plaza is Sold Out. We have secured an additional Room Block at the Comfort Inn O’Hare – Convention Center. There will be a free 24 hour shuttle to the airport and to the Crowne Plaza (location of the conference). Use the information below to book your room.

Comfort Inn O’Hare – Convention Center

Rate: $145.00 plus taxes and fees

Phone: 847-635-1300 (ask for the LERN rate)

Click Here to book a room online with the LERN rate.

FREE hot breakfast American buffet

FREE 24/7 shuttle to Crown Plaza O’Hare


Onsite Restaurant and Bar

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